This Terms of Service agreement (“Terms”) governs the sale of products and use of the website www.petcureanpet.com (“Website”), operated by PETCUREAN PET FOODS LTD. By placing an order or accessing this Website, consumers residing in the European Economic Area (EEA), the United Kingdom, and Switzerland agree to be bound by these Terms.
①. Company Information
- Operating Entity: PETCUREAN PET FOODS LTD.
- Brand Name: petcureanpet
- Registered Address: 44550 S Sumas Rd #435, Chilliwack, BC V2R 5M3, Canada
- Official Website: www.petcureanpet.com
- Support Email: dental@petcureanpet.com
- Support Telephone: +1 866 864 6112
②. Scope & Target Market
Products offered on this Website are available exclusively to consumers located within European jurisdictions. All orders placed are subject to acceptance by PETCUREAN PET FOODS LTD. in accordance with these Terms and applicable laws.
③. Order Processing, Shipping & Delivery
3.1 Shipping Partners & Dispatch
Orders are processed and handed over to established international express delivery services (including priority services from DHL, FedEx, and UPS).
3.2 Transit Times & Tracking
- Standard Delivery Window: Estimated transit time to European destinations is 5 to 12 working days following order dispatch.
- Automated Notifications: Customers will receive automated email updates at key operational stages, including order dispatch, arrival at carrier hubs, and out-for-delivery status, sent to the email address provided during checkout.
3.3 Delayed or Extended Delivery
If an order exceeds the standard 12 working days delivery window, customers are requested to contact dental@petcureanpet.com. Upon notification, PETCUREAN PET FOODS LTD. will initiate an official investigation with the carrier. Depending on the carrier’s investigation outcome and factual status of the shipment, we will offer either a full refund or a replacement shipment.
3.4 Transfer of Risk
In accordance with EU Consumer Rights Directives and applicable consumer legislation, risk of loss or damage to goods remains with PETCUREAN PET FOODS LTD. until the physical possession of the items is acquired by the consumer or a third party nominated by the consumer.
④. Statutory Right of Withdrawal (14-Day Cooling-off Period)
4.1 Right of Withdrawal
In compliance with European consumer protection legislation, European consumers maintain the legal right to cancel and withdraw from their purchase agreement within 14 days without giving any reason. The withdrawal period expires 14 days from the date on which the consumer (or a designated third party other than the carrier) acquires physical possession of the goods.
4.2 Exercise of Cancellation Right
To exercise the right of withdrawal, consumers must inform us of their decision to cancel via a clear written statement sent to dental@petcureanpet.com prior to the expiry of the 14-day period.
4.3 Return Conditions & Costs
Unless the item is confirmed to be damaged, defective, or incorrect, the customer shall bear the direct costs of returning the goods in their original condition.
⑤. Damaged, Defective, or Faulty Goods
5.1 Claims for Damaged Items
If an item arrives in a damaged, defective, or incorrect condition, consumers are not required to return the damaged item.
5.2 Resolution Process
To process a resolution for damaged or defective items:
- Contact customer support via email at dental@petcureanpet.com within a reasonable timeframe following delivery.
- Provide clear photographic evidence illustrating the fault, damage, or item discrepancy alongside the relevant order reference number.
- Upon validation of the provided documentation, PETCUREAN PET FOODS LTD. will issue either a full refund to the original payment method or dispatch a replacement item at no additional charge.
⑥. Pricing & Payment
- All product prices listed on the Website are displayed in applicable local currencies.
- Payments must be completed through the secure electronic payment channels provided at checkout.
- Orders are dispatched only after confirmation of authorized payment processing.
⑦. Limitation of Liability & Applicable Law
PETCUREAN PET FOODS LTD. maintains product descriptions and website content in good faith. Products must be used in accordance with provided usage instructions and supervised during pet use.
These Terms shall be governed by and construed in accordance with applicable corporate regulations of Canada, without restricting mandatory consumer statutory rights granted under European consumer law in the consumer’s country of residence.
⑧. Customer Support Contact
For questions regarding these Terms, order assistance, or statutory withdrawal notices, please contact:
- Legal Entity: PETCUREAN PET FOODS LTD.
- Contact Email: dental@petcureanpet.com
- Support Telephone: +1 866 864 6112
- Postal Address: 44550 S Sumas Rd #435, Chilliwack, BC V2R 5M3, Canada