This Shipping & Delivery Policy applies to all orders placed on www.petcureanpet.com, owned and operated by PETCUREAN PET FOODS LTD.
①. Geographical Coverage & Shipping Origin
Products offered under the petcureanpet brand are available exclusively for purchase and delivery to customers residing in European countries and territories.
Dispatch Operational Center:
- Operating Entity: PETCUREAN PET FOODS LTD.
- Operational Address: 44550 S Sumas Rd #435, Chilliwack, BC V2R 5M3, Canada
All orders are processed, packaged, and dispatched under our direct supervision from our operational facility.
②. Shipping Partners & Estimated Transit Times
To maintain reliable service standards, we partner with international express logistics providers, including priority services from DHL, FedEx, and UPS.
- Standard Transit Time: Estimated delivery to European destinations is 5 to 12 working days from the date of order dispatch.
- Order Dispatch Schedule: Orders are processed and dispatched on standard business days, excluding weekends and public holidays.
③. Automated Order Tracking
To keep customers fully informed throughout the delivery journey, automated tracking notifications are sent to the email address provided during checkout. Updates are dispatched at key operational milestones:
- Order Processing: When the order is processed and handed over to the courier.
- In-Transit Updates: When the shipment arrives at regional transit hubs.
- Final Delivery: When the package is out for final local delivery.
④. Delayed or Extended Shipments
If a delivery exceeds the standard estimated timeframe of 12 working days, customers are advised to contact our support team at dental@petcureanpet.com.
Upon receipt of notification, PETCUREAN PET FOODS LTD. will open an official carrier investigation with the respective logistics provider. Depending on the findings and factual status of the investigation, we will issue either a replacement dispatch or a full refund of the order.
⑤. Transfer of Risk
In compliance with applicable European consumer legislation, the risk of loss or damage to ordered items passes to the consumer only upon physical receipt of the package by the customer or a third party designated by the customer.
⑥. Support Contact Information
For inquiries regarding order tracking, shipment status, or shipping policies, please contact our official support channels:
- Company Name: PETCUREAN PET FOODS LTD.
- Brand Name: petcureanpet
- Registered Address: 44550 S Sumas Rd #435, Chilliwack, BC V2R 5M3, Canada
- Official Website: www.petcureanpet.com
- Customer Support Email: dental@petcureanpet.com
- Support Telephone: +1 866 864 6112