This Privacy Policy sets out how PETCUREAN PET FOODS LTD. collects, uses, retains, and protects personal data obtained from users of www.petcureanpet.com (the “Website”). This policy applies solely to individuals residing in the European Economic Area (EEA), the United Kingdom, and Switzerland purchasing products under the petcureanpet brand.
- Data Controller
The legal entity responsible for the collection and processing of your personal data (the Data Controller) is:
- Legal Entity Name: PETCUREAN PET FOODS LTD.
- Brand Name: petcureanpet
- Registered Address: 44550 S Sumas Rd #435, Chilliwack, BC V2R 5M3, Canada
- Official Website: www.petcureanpet.com
- Contact Email: dental@petcureanpet.com
- Telephone: +1 866 864 6112
- Information We Collect
We collect and process personal data necessary to execute purchase agreements, fulfill orders, and maintain operational communication. The categories of personal data collected include:
- Identity & Contact Data: Name, billing address, shipping address, email address, and telephone number.
- Transaction Data: Details regarding products purchased, order reference numbers, and transaction history.
- Technical Data: IP address, browser type, time zone setting, and basic usage data collected via standard web protocols and functional cookies.
- Purpose & Legal Basis for Processing
We process personal data under the following legal bases pursuant to the General Data Protection Regulation (GDPR) and UK GDPR:
- Contractual Necessity (Article 6(1)(b) GDPR): To process and deliver orders, handle returns, manage account registration, and communicate updates regarding purchases.
- Legal Obligation (Article 6(1)(c) GDPR): To comply with statutory tax, accounting, customs, and commercial reporting obligations in Canada and destination countries within Europe.
- Legitimate Interests (Article 6(1)(f) GDPR): To maintain website functionality, manage business operations, prevent fraudulent activities, and maintain business records.
- Payment Processing
All payment transactions conducted on this Website are processed through our primary third-party payment service provider, Stripe.
When completing an order, payment card details (such as credit card number, expiration date, and security code) are collected directly by Stripe via encrypted interfaces. PETCUREAN PET FOODS LTD. does not handle, store, or possess full credit card numbers or sensitive payment authentication data on its own servers. Stripe processes this information in accordance with its independent privacy policy and strict compliance with the Payment Card Industry Data Security Standard (PCI-DSS).
- International Data Transfers
As PETCUREAN PET FOODS LTD. is based in Canada, personal data provided by European customers is transferred to and stored on servers located in Canada and other applicable operational locations. Data transfers to Canada are covered by the European Commission’s adequacy decision under Article 45 of the GDPR, recognizing Canadian privacy laws (PIPEDA) as providing an adequate level of data protection.
Where third-party service providers (such as hosting or logistics partners) process data outside the EEA or Canada, standard contractual clauses (SCCs) or equivalent recognized transfer mechanisms are utilized to protect consumer information.
- Data Retention Period
Personal data is retained only for as long as necessary to fulfill the operational purposes for which it was collected, or as required by applicable legal, tax, and accounting statutory regulations:
- Order & Transaction Records: Retained for a standard period of seven (7) years following completion of the transaction, pursuant to applicable Canadian tax laws and commercial record retention mandates under European tax frameworks.
- Customer Communication Records: Retained for up to two (2) years from the date of initial enquiry or resolution of the relevant matter, after which records are deleted or anonymised.
- Technical & Analytics Logs: Retained for a maximum period of twelve (12) months.
Upon expiration of the applicable statutory retention periods, personal data is securely erased or permanently anonymised.
- Rights of European Data Subjects
Subject to applicable provisions under the GDPR and UK GDPR, European residents possess the following rights regarding their personal data:
- Right of Access: Request a copy of the personal data held about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”): Request deletion of personal data where processing is no longer required, subject to applicable legal record-keeping obligations.
- Right to Restrict Processing: Request the suspension of processing under specific circumstances.
- Right to Data Portability: Request the transfer of your structured data to another provider where technically feasible.
- Right to Object: Object to data processing based on legitimate business interests.
To exercise any of these rights, please contact our privacy representative via email at dental@petcureanpet.com. You also maintain the right to lodge a complaint with your local supervisory authority for data protection within the EU/EEA or United Kingdom.
- Data Security
We maintain standard administrative, technical, and physical measures designed to safeguard personal data against unauthorized access, loss, alteration, or disclosure. Web traffic is secured using standard Transport Layer Security (TLS/SSL) encryption protocols. However, no electronic transmission over the internet or method of digital storage can be guaranteed to be entirely immune from risk. - Contact Information
If you have questions, feedback, or formal enquiries regarding this Privacy Policy or our data protection practices, please contact:
- Legal Entity: PETCUREAN PET FOODS LTD.
- Postal Address: 44550 S Sumas Rd #435, Chilliwack, BC V2R 5M3, Canada
- Contact Email: dental@petcureanpet.com
- Support Telephone: +1 866 864 6112